Shipping policy

Shipping Policy

#(Magaza adi yaz)# ships to customers across the European Union.

1. Order processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email once your order has been placed, and a shipping email with a tracking number once it has been dispatched.

2. Delivery times

Estimated delivery time within the EU is 7–15 business days after dispatch. Delivery times may vary depending on your location and during busy periods such as holidays and sales.

3. Shipping costs

Shipping costs are calculated and shown at checkout before you complete your order. Any free shipping offers will also be shown at checkout.

4. Taxes and customs

All prices include applicable VAT. For deliveries within the EU, you will not be asked to pay any additional VAT on delivery.

5. Order tracking

Once your order ships, you will receive a tracking link by email. Please allow 24–48 hours for tracking information to update.

6. Shipping address

Please make sure your shipping address is correct. If you notice a mistake, contact us as soon as possible at fredi.eu008@gmail.com. We cannot change the address once the order has been dispatched.

7. Delayed or lost parcels

If your parcel has not arrived within 20 business days of dispatch, or tracking shows no movement for more than 7 days, please contact us. We will investigate with the carrier and send a replacement or a full refund if the parcel is lost. The risk of loss passes to you only once the goods are delivered to you.

8. Damaged parcels

If your order arrives damaged, please email us photos of the item and packaging with your order number, and we will resolve it quickly.

9. Contact

For any shipping questions, email fredi.eu008@gmail.com.