Refund policy

Return & Refund Policy

At #(Magaza adi yaz)# we want you to love your order. If you are not completely satisfied, you can return it under the conditions below. This policy does not limit your statutory rights as a consumer in the European Union.

1. Right of withdrawal (14 days)

As a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party named by you (other than the carrier), received the goods. If your order was delivered in several parcels, the period starts on the day you received the last item.

Our extended return window: as a goodwill gesture, #(Magaza adi yaz)# accepts returns for up to 30 days after delivery.

2. How to return an item

  1. Send us a clear statement of your decision to withdraw (for example by email to fredi.eu008@gmail.com) with your order number. You may use the model withdrawal form below, but this is not required.
  2. We will reply with the return address and instructions.
  3. Send the item back no later than 14 days after you informed us of your withdrawal. Please do not send items back without contacting us first.

3. Condition of returned items

Please return items unused, in their original condition and, where possible, in their original packaging. You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to check their nature, characteristics and functioning.

4. Refunds

Once we receive your withdrawal, we will refund all payments received from you, including the standard delivery costs, no later than 14 days after we were informed of your decision. Refunds are made using the same payment method you used for the original purchase, unless you expressly agree otherwise; you will not be charged any fees for the refund.

We may withhold the refund until we have received the goods back or until you have provided proof of having sent them back, whichever is earlier. If you chose a delivery method more expensive than our cheapest standard option, we do not refund the additional cost.

5. Return shipping costs

The direct cost of returning the goods is paid by you, unless the item is defective, damaged or not what you ordered. In those cases we cover the return costs.

6. Damaged, defective or wrong items

Please check your order on arrival. If an item is damaged, defective or incorrect, contact us at fredi.eu008@gmail.com with your order number and photos. We will offer a replacement, repair or full refund. You also benefit from the legal guarantee of conformity of at least 2 years from delivery under EU consumer law.

7. Exceptions

The right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalised;
  • Sealed goods that are not suitable for return for health protection or hygiene reasons, if unsealed after delivery;
  • Gift cards.

8. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: #(Magaza adi yaz)#, #(Ünvan yaz)#, email: fredi.eu008@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

9. Contact

Questions about returns? Email us at fredi.eu008@gmail.com — we reply within 1–2 business days.